Youngmantech Support

With the recent announcement regarding outgoing SMTP port 25 been blocked by Telekom Malaysia Berhad, Telekom Malaysia Berhad had further revised and announced on 26th December 2007 that effective 15th Jan 2008, only outgoing SMTP port 587 is allowed for all outgoing SMTP email activities.

The changes will only affect Streamyx subscribers who are using the Streamyx dynamic IP package. Customers who are using other ISP’s Internet connection such as Maxis, PenangFon...etc will not be affected by this change.

If you can’t sent out emails via your local email client (Outlook, Outlook Express, Thunderbird … etc) and you are a Streamyx subscriber, that means most likely you were affected by this new implementation.
To overcome this problem, kindly refer to our suggested solutions as
below:

=============================
Solution 1 (Recommended)
=============================
Change your SMTP port to Port 587.

=============================
Solution 2 (Suggested by TM)
=============================
You may change your SMTP server to the open-relay SMTP server provided by TM. Please be assured that by using this option, your email address is still remaining as YOU@YourDomain.com. Kindly refer to the following on how to configure your email client in order to utilize this relay server:
http://webmail.tm.net.my/info/proxy.html

Alternatively, your e-mail administrators can refer to URL below as a guide to configure your company’s email servers:
http://webmail.tm.net.my/info/smtp-proxy.html

Official Telekom Malaysia Berhad's Official Announcement can be found
at:
http://www.tm.net.my/tmnet2006/contents/corporate/news_details.cfm?id=1412&type=News&pg=1

Note:
If you had previously changed your SMTP port to port 26, kindly update your SMTP port to port 587.

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Updates on Outbound SMTP Server for Streamyx User (Important!)
Posted by cylee on Tuesday, December 04 @ 12:05:23 MYT (234 reads)
Topic

Please be informed that affective 3rd Dec 2007, Telekom Malaysia Berhad had blocked OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or port 25 for all out going e-mails from dynamic IP addresses. Only Outbound SMTP traffic from smtp.streamyx.com and smtp.tm.net.my will be allowed. With this implementation, Streamyx customers who have their own mail server (Example:
mail.YourDomain.com) will not be able to send out e-mails using email program.

p/s: Clients who are using Webmail or using other Internet Service Provider that allows custom SMTP server will not be affected.

===========================
How to overcome this problem?
===========================

Solution #1 (Recommended)
===========================

To overcome this problem, We had created a new port for SMTP server, Exabytes clients who were affected, may change the SMTP Server from Port 25 to Port 26.

To change the SMTP Port, kindly refer article as below:

MS Outlook
1. Tools > Account Settings
2. Double click on your email account > More Settings
3. Goto Advanced tab, under Outgoing server (SMTP), change the port 25 to 26.

Outlook Express
1. Start Outlook Express, click the Tools menu at the top of the window and then click Accounts.
2. Double click on your email account
3. Goto Advanced tab, under Outgoing server (SMTP), change the port 25 to 26.

Solution #2 (Provided by TM)
===========================
You may change your SMTP server to the open-relay server provided by TM. Please be assured that by using this option, your email address is still remaining as YOU@YourDomain.com.

Kindly refer to http://webmail.tm.net.my/info/proxy.html on how to configure your email client in order to utilize this relay server.
Alternatively, your e-mail administrators can refer to http://webmail.tm.net.my/info/smtp-proxy.html as a guide to configure your company’s email servers.

===========================
References:
===========================
Official Announcement by TM:
http://www.tm.net.my/tmnet2006/contents/corporate/news_details.cfm?id=1411&type=News&pg=1

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Payment method change from Post-paid to Pre-paid now
Posted by cylee on Thursday, April 05 @ 16:11:07 MYT (373 reads)
Topic

Dear Value Customers,

In the past, we used to help customers to pay for their domain/web/email register/renewal fee, and an invoice will be sent to customer after that. This payment method has been created many problems to us; Some customers never pay even the payment is due for a year; Some ignore our reminders.

Because of these bad habits, we have decided to change the payment method from post-paid to pre-paid method in order to overcome the problems.

Effective April 5, 2007, all the new/become-expired domain/web/email register/renewal will be charge first before it can be proceed further.

Please follow the below steps in order to renew your domain:-
1. A reminder email will be sent to customer 60 days before domain expired.
2. Customer have to reply us and send us an email to confirm the renewal.
3. Upon receiving customer email, an invoice will be sent to customer for the payment.
4. Customer have to pay via bank-in/transfer payment into our account.
5. Customer has to send us an email to info the date and time they bank-in/transfer money into our bank account.
6. When the payment is cleared by the bank, the renewal will be proceed.

Payment after expired date will not be accepted and domain lost will not be our responsible.

Please follow the below steps for new registration:-
1. Upon enquiry, we will send customer a form to fill up information.
2. After receive the form, we will send customer an invoice for the payment.
3. Customer have to pay via bank-in/transfer payment into our account.
4. Customer has to send us an email to info the date and time they bank-in/transfer money into our bank account.
5. When the payment is cleared by the bank, the register will be proceed.

Banker: Malayan Banking Berhad
Company: Youngman Computer
Acc No: 507095515899

Regards,
Youngmantech.net Hosting
cylee

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TM Net Streamyx users intermittent connections time out
Posted by cylee on Saturday, October 28 @ 22:37:55 MYT (392 reads)
Topic

TM Net Streamyx users intermittent connections time out

Dear Valued Clients,

Please be informed that some TM Net Streamyx users will experience intermittent connections time out when accessing the internet which includes some of the web sites hosted by Youngmantech as well as web site which are NOT hosted by Youngmantech.

This is due to there is a high latency over certain TM Net network hops.

You may try to overcome this by reconnecting your Streamyx.

If still not working after reconnecting your Streamyx for several times, you may try updating your local DNS cache by following steps below:

1. Open your command prompt
2. Type C:\ipconfig /flushdns

If this doesn’t help, you may do a trace route from your local terminal by using Ping Plotter which can be downloaded from:
http://www.pingplotter.com/downloads/pngplt_1.exe

Kindly do a trace to your www.domain.com and mail.domain.com

If your connection is ok, the result should look like below:
(Response time less than 20 ms)

1 26 ms 1 ms 1 ms [192.168.1.1]
2 47 ms 90 ms 72 ms [219.93.218.177]
3 8 ms 8 ms 8 ms [219.93.217.37]
4 8 ms 9 ms 10 ms [210.187.132.98]
5 13 ms -32764 ms 13 ms [203.106.128.9]
6 14 ms 159 ms 51 ms [210.187.142.1]
7 13 ms 14 ms 65 ms [219.93.151.104]
8 14 ms 14 ms 14 ms [202.71.100.9]
9 15 ms 18 ms 14 ms [202.71.96.77]
10 15 ms 15 ms 15 ms [202.71.96.30]
11 14 ms 15 ms 16 ms [202.71.96.246]
12 16 ms 15 ms 15 ms [202.75.32.10]
13 20 ms 22 ms 15 ms virgo.mschosting.com [202.75.42.66]

If there is connection issue, the result is as below:
(Response time over 100 ms)

1 0 ms 0 ms [192.168.0.1]
2 216 ms 73 ms [219.93.218.177]
3 188 ms 32 ms [219.93.217.5]
4 212 ms 12 ms [210.187.132.97]
5 192 ms 39 ms [203.106.128.77]
6 162 ms 36 ms [210.187.143.1]
7 134 ms 15 ms [219.93.151.104]
8 103 ms 111 ms [202.71.100.9]
9 103 ms 53 ms [202.71.96.77]
10 102 ms 37 ms [202.71.96.30]
11 156 ms 20 ms [202.71.96.246]
12 183 ms 23 ms [202.75.32.10]
13 181 ms 19 ms virgo.mschosting.com [202.75.42.66]

If you require our assistance to further identify the cause of time out when accessing to your web site, kindly email us your trace route result. You may copy the result by clicking on the Ping Plotter menu > Edit > Copy as text and paste the result in email and send to support@youngmantech.com.

Also let us know what your Streamyx IP when you email to our Support Team. You may know what your Streamyx IP is by visiting http://www.ip2location.com/.

We will help you further identify the cause of problem upon receiving the information as requested above.

We also wish to assure you that our servers and networks are working fine, and this issue is solely related to your ISP which is beyond our control.

Regards,
Youngamntech Support

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Faber After Sales Servicve
Posted by cylee on Wednesday, February 08 @ 13:48:10 MYT (950 reads)
Topic

In line with Faber exercise to efficiently control after-sales-service in order to enhance their services to customers and dealers alike, they will be centralizing their operations.

Faber would like to inform customers that with immediate effect, customers may call the Too Free Number listed below for any after-sales-service needs. They also seek our assistance in informing all our customers to call their Toll Free Number for a more efficient and effective service;

1800-282-093

Faber are constantly striving to improve their after-sales-service to enable you, our valued customer to be able to have better confidence in their products.

Meanwhile, for Faber small products and local customers, warranty items may also send to Faber's authorize service center near Carrefour, Seberang Jaya as below address:-

TSS Sales & Service
25, Ground Floor
Jalan Kelisa Emas 1
Taman Kelisa Emas
Seberang Jaya
13700 Perai
PENANG
Tel: 04-3992671
Fax: 04-3982671

Lastly, we would like to also take this opportunity to thank you for your support thus far and hope you will provide us with the opportunity to continue to serve you better.

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Your Free youngmantech.net Email Account
Posted by cylee on Monday, March 29 @ 12:57:40 MYT (1513 reads)
Topic

Dear Value Customers,

In the past, you might facing difficulty to receive emails from your free youngmantech.net email account. This is due to some technical problems after we transferred the domain to other server.

During that period, we did not receive any complaint from your, therefore, we were unaware of the problem occurred.

Now the problem is solved, and you will be able to receive emails for your youngmantech.net inbox. In case there is any problem happen in your youngmantech.net account again, please do not hesitate to contact us at
support@youngmantech.com. You can also file your complaint at http://www.youngmantech.com/support

For your information, you still can log in your free email account at youngmantech.net website even the website is still under construction.

Thank you for using our free email service at youngmantech.net

Support
youngmantech.com

comments? |

Free Wireless Broadband Service Launching at Our Office
Posted by cylee on Monday, February 16 @ 13:04:02 MYT (1261 reads)
Topic

August 18, 2003
Great News to all!

We are please to announce that a 1.0Mbps wireless broadband service is already implemented at our office and we would like to share this service as FREE internet access to our customers.

In order to enjoy this free wireless broadband service, customers are advised to bring in their notebook (with wireless connection) to our office, then relax in the place we provided and start enjoying the free internet access.

Customers who do not have a notebook and still interested for this free service, can enquiry for the notebook price from our customer service counter. Customers who need a PCMCIA wireless cardbus can ask us to quote him the price.

So what are you waiting for? Just bring in your notebook and enjoy the free internet access we provided here.

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National is now Panasonic
Posted by cylee on Monday, February 16 @ 12:59:03 MYT (1342 reads)
Topic

November 11, 2003
It is a brand name and yet it is a quality product!
As the result of a global brand unification exercise, National brand name is now known as Panasonic. Since four decades ago, National has been served in Malaysia, and now due to global unified identity, it has to say goodbye to all Malaysian. Because of your strong support, it will be continuing serving you with it other brand name:- PANASONIC.

This brand name is well known in US and Europe markets for the past few decades when it started introduce its product to US and Europe markets there.

With this brand new direction, the Panasonic brand name will be positioned as the main global brand to further strengthen brand competitiveness worldwide and also in Malaysia.

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Grand Opening of New Branch of Lee Brothers Radio Service.
Posted by cylee on Monday, February 16 @ 12:48:49 MYT (1188 reads)
Topic

November 4, 2002
We are please to announce that our new branch of Lee Brothers Radio Service is officially open in Taman Sama Gagah, Permatang Pauh on November 4, 2002 11am.

The new branch will be the main showroom of National/Panasonic products in Permatang Pauh area.

The new branch will be also the sole distributor of National/Panasonic Products in the region. In spite of distributing National/Panasonic products, we are also providing services such as Home Appliance repairing, BP Gas Distribution, Astro Installation and etc.

Products we distribute are Television, VCD/ DVD Player, Video Cassette Recorder, Digital Video Camera, Radio Cassette Player, Portable CD/VCD/DVD/MP3 Player, Cordless Phone, Fax Machine, Washing Machine, Vacuum Cleaner, Iron, Home Shower, Fan, Refrigerator, Microwave Oven, Rice Cooker, Kettle, Gas Cooker, Blender, Toaster, Thermo Pot, Hair Dryer, Water Purifier and etc.

For more product information, please visit us at 19, Lorong Cermai 8, Taman Sama Gagah, 13500 Permatang Pauh, Penang, Malaysia.
Tel: 604-3976949/3981663, Fax: 04-3976948.
Email: sales@youngmantech.com

or visit the product website at Panasonic Products.

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